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This indispensable book on excellent people skills is a must for anyone seeking greater professional and personal communication success. The second edition includes dozens of new tips, examples, and applications.
- 4 common communication mistakes to avoid.
- 4 powerful people and problem solving skills you can use easily.
- How to influence others to listen to you seriously.
- Ways to quickly disarm others’ negative emotions.
- Step-by-step guide to examine conflict and arrive at the best workable solution.
Read an exclusive excerpt on Four Common Ineffective Communication Characteristics.