How to Communicate Effectively and Handle Difficult People — 2nd Edition

How to Communicate Effectively and Handle Difficult People — 2nd Edition

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This indispensable book on excellent people skills is a must for anyone seeking greater professional and personal communication success. The second edition includes dozens of new tips, examples, and applications.

Highlights Include:

  • 4 common communication mistakes to avoid.
  • 4 powerful people and problem solving skills you can use easily.
  • How to influence others to listen to you seriously.
  • Ways to quickly disarm others’ negative emotions.
  • Step-by-step guide to examine conflict and arrive at the best workable solution.

Read an exclusive excerpt on Four Common Ineffective Communication Characteristics.

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  • $25.95 $19.95
  • 65 pages
  • Format: E-Book